So I’ve been using the Tide banking App for about two months now. The setting-up process takes minutes (as it clearly states in its marketing literature), however, its the onboarding process - the KYC checks - that took a long time.
What I didn’t find helpful was that I was asked a number of questions - which I answered - then I was asked another set of questions. I don’t really have time to “go around the houses” so I think what would be helpful is if you were to asked EVERYTHING you want to know about me and my business in one go - it would save us both valuable time.
once my account was finally approved, it’s been a breeze to use. No issues or concerns and they’ve really done their market research in terms of knowing exactly what small business owners want from their banking.
So with that in mind, until by business outgrows Tide, I look forward to many years of doing business together.