@Obi_at_Tide you can surely understand people’s frustrations on this…
Many customers having lobbied to get tide accredited, lobbied to mp’s, joined a “waiting list” and have been waiting for over 3 months only to be told what can only be seen as lies.
@pappadontpreach has been one of the more understanding customers through this, no complaints and if anything trying calm people down & now, after being dragged though the mill for 3 months, for a loan for his business, on a waitlist that should not effect his eligibility elsewhere, clearly does effect his eligibility elsewhere , is told to wait indefinitely for a letter to give to the banks as he joined a wait list that shouldn’t effect his eligibility, for a problem Tide has known about for over 10 days ???
Is tide operating on the same planet as the rest of us ? Oliver (talking to myself) are you that far removed from reality that you can’t see this as the most pressing problem ???
Although perhaps not tides fault they have been unable to secure bbl funds their handling of this situation, even now, has been adismal, customer service should be the biggest factor for any company proclaiming to be a bank, yet, tides customer service shuts down on a Friday until Monday, you could have to wait 5 days (midweek) for a reply & to top it off to get off the list that tide has clearly lied about you need endless patience in a company that continues to fail.
10 days @Obi_at_Tide & you still don’t have a letter (it’s only a letter) drawn up for customers like @pappadontpreach to give to their potential lenders… For a mistake of Tides… you should be bending over backwards, 10 days is taking the piss out of people, on a list that shouldn’t have effected their ability to apply elsewhere, but does and tide treats them with contempt while their livelihoods are on the line.
And your social media accounts pump out advertisements trying to lure in new customers… how about focus 110% on not losing all the ones you have which I’d say currently is looking almost certain.