My app is stuck at the "completing final checks on your account" screen


#1

Hi
I completed my application on Monday the 20th, and after scanning my ID, and submitting all the Company/ Directors info the app opens to a locked screen saying the additional checks can take up to 48 hours.

It’s been 48 hours now, so just wondering how much longer this will take?


#2

Hi @jackso, thank you for getting in touch! I can see that you were having some difficulties viewing our in-app messages so have emailed our on-boarding team. Please rest assured the team have received your message and are looking into your account set up now :slight_smile: they will be in touch very soon.
Thanks, Ali