Money paid to closed account


I closed my Tide account 4 or 5 months ago but forgot I had given HMRC the account details.
They have sent a large vat refund to my account.
I need access to these funds.
It has been a month since the money was sent and it has not bounced back.
An I going to have to go to the industry regulator for help?


Hello! Would you be so kind as to contact us through and one of our member support agents will be in touch with you shortly and assist you on the following steps in acquiring the funds? Thank you!