Missing Refund Back into Our Account and Zero Response From Support


#1

We have been notified of a refund back to our Tide account yet that does not show on our account. Support requests have remained unanswered for days… we have one request sent on the 27/10 that has still not been addressed …


#2

Hello Gregory,

Thanks for getting in touch. I can see that yesterday Yordanka from our Member Support team responded to your query and it looks as though everything is now resolved. If you need help with anything else please get in touch via the in-app chat, we’ll be happy to assist.

Thanks,
Borislav