Missing payment - July 2019




Just emailing because I was supposed to receive a large payment on Friday and I still have not received anything.

Could you let me know it’s there or if there is something wrong please? I need the money urgently and no one is responding on the app.



Hi Chloe,

We can assure you that any missing payments are our number one priority!

I can see that an agent from the Member Support team have been in touch with you regarding this missing payment.

If you do have any other questions or queries, please feel free to get in touch with them!


Hi nick, payment has arrived but you have blocked my account. I need to take some of this money out of my tide account…can someone please sort this out. No reason to block my account what so ever.


Hi Chloe,

Pleased to hear the funds have arrived!

I can confirm that your account with us has not been blocked but I can see an agent from the Member Support team are in contact with you regarding this!

If you do have any questions or queries please feel free to get back to them!

Many thanks



if its not blocked why cant i move any of my money out then?


Hi Chloe,

There is no block on the account, i’m getting one of our Member Support Agents to reach out back out to you in app to discuss it further, apologies for any inconvenience.

Thanks, Alice

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