Missing funds & no response from Support team


#1

Missing funds after a transfer in on Tuesday. ‘Support’ team are not answering, despite being provided with all the info requested to conduct a search. Starting to look dodgy!


#2

Hello Mr. Woodiwiss,

Firstly, I wish to apologize for the delayed response. We are actively upscaling our number and quality of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward.

I can see that Sergey from our Member Support team responded to your query on the 30th of September at 12:58 am. I understand from your conversation that everything is now resolved.
Just in case you didn’t see the message, we’ve also sent you an email. Please feel free to respond via either channel and we’d be happy to help.

Best regards,
Borislav