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I have read that response times can be up to 60 mins but I have now been waiting well over 3 hours. I need help with a payment that my client has said they have sent and sent me proof, but it’s not in my account.

  • created

    Oct '20
  • last reply

    Oct '20
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Hi there @MarkC

Thank you for letting us know about this - the teams have had to address fairly high volumes consistently of late, but I’ll make sure to look into this for you so we can get back to your messages as soon as possible.

Regards,
Obi