I’m sorry for the slow response. I know our Member Support team has reached out to you to give you more information since then.
Rest assured that it’s never possible for Tide to lose your money. Our members’ funds are kept in a protected Safeguarding account, meaning that they can never be loaned out to other customers and, as such, are not exposed to risk.
I’m sorry for the inconvenience this may cause.
Please rest assured that the team is on it and that they’ll be back in touch as soon as we have an update.