I urgently to set up tide on a new phone, with the same SIM and number as before. I have send mesages via the app, I have sent emails - no response. It is just unbelievable that a bank can insist that the only form of authorised access AND communication they accept is via a mobile, but then they simply do not respond. You cannot be a viable bank if you lock up people’s access to their money! It is not your money to control like that.
Whenever I tap “I already have an account” it will only take me through the process of applying from scratch. I have tried several times, and I have even tried going all the way through the process, but if course it refuses because the company already has an account.
How do I just log in on a new phone? I need to log in to my tide account TODAY.