Locked out urgently need access


I forgot my pin code and did all the steps to reset it including selfies and taking pictures of my passport. But the app says it still needs to do additional checks. I urgently need access to my account please can someone contact me regarding my account.



Hi there,

Sorry for the delay in getting back to you.
If you still cannot access your Tide account can you kindly email us at: hello@tide.co?

Please include your full, legal name and your registered business name.
The team will look into this for you as a priority.

Apologies for any inconvenience.