Live Chat Response


#1

‘We aim to reply within 20 minutes’
18:21 yesterday still waiting for a reply…


#2

Hi @Isolice,

I can see Bobbi from our Member Support team got back to you today - we’re sorry you were waiting longer for a response!

Our team are available between 9-6 :slight_smile: With the hope of moving into extended hours in the future.

Thanks,
Felicity


#3

Hi my payment hasn’t come through what do i do?


#4

Hi @sammy,

I’m sorry to hear this.

Could you please reach out to our Member Support team via the in-app chat? They are available from 9 am to 6 pm and will be able to look into this for you.

Thanks,
Valentine


#5

Hi someone has sent me a payment via Tide apparently by Faster Payment but it still hasn’t arrived in my Nationwide account? They sent it yesterday.
Kind Regards,
Sammy


#6

Hi @sammy,

Sorry to hear this. Could you please reach out to our Member Support team via the in-app chat or send them an email to hello@tide.co? They’ll be able to look into this for you and further assist you.

Thanks,
Valentine


closed #7

This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.