I requested a limit increase over a week ago and have not received a response from Tide support for 6 days. While I was initially updated with status, the lack of a response is unacceptable from a bank app that serves as my sole business bank account. While I recognise that things can take time, the complete absence of an update and no response to my request for an update is not what I expected from Tide. Very dissatisfied with this level of service.
Thank you for taking the time to share your feedback with us. I’m really sorry to hear you had a disappointing experience. We’re receiving a large volume of messages at the moment and our teams are working hard to get back to our members as quickly as possible. Rest assured that this is our number one priority.
I believe the team has reached out to you to give you an update since then. Please don’t hesitate to let them know if you have any other questions.