In August 2017 you mentioned: “Standing orders are a much more straightforward feature. They’re on the roadmap, but actually you’d be surprised by how few members have requested them. I’m sorry we don’t have them yet but it won’t be long.” It’s now 7 months later on, and still no STO’s. How come it’s taking so long for such a “straightforward feature”?
I also agree that a published roadmap would help you to manage customer expectations. Yes, certainty is lovely - but we live in an uncertain world. What would be nice is that the organisation is seen to care about its “founder members”. We’re the ones who are going to be your ambassadors; your cheerleaders. If you can’t be straight with us and say what’s coming and when, how can we recommend you wholeheartedly? And so what if you miss a few deadlines - that happens everywhere; nobody dies. From what I have read about you George, you’d simply come on here and tell everyone why it hasn’t happened. We’d appreciate the transparency, and then you’d keep your fans believing in you, and help them to extend their patience. But simply waiting and waiting to messages like “coming soon” is not in line with the great customer service demonstrated when we all signed up and, for me, when I send an email on a weekend and get a reply within 20 minutes. Transparency is key, I feel.
A Standing Order update which is better than “coming soon” would be much appreciated, or I for one, am going to seek out an account with another bank. Not being able to make STO payments with a banking facility which markets itself on convenience is actually distinctly inconvenient, no matter how many people haven’t requested them. It’s just a payment set to repeat. How can that not be easy to implement, when the traditional banks with far less sophisticated technology have been providing those for years. It just doesn’t make any logical sense to me and other people I speak to.
I hasten to add that the rest of my experience so far has been very positive. however I am just gobsmacked that STO’s don’t exist as a basic service. If your customers can’t automate in this day and age, they just waste their time.