Still no call @Obi_at_Tide
Sorry about that, @richardv9!
It’d be best that you request a call via the chat, if you’re not able to get through to an available agent via the call function. I might not always be able to pass your request along to the team on time.
I have requested this in the app.
The massive frustration here is that a call back was arranged LAST Friday. I have now waited a week for this, and nothing.
Please, if you cannot deliver on a service, do not offer it. It is incredibly frustrating.
Fortunately we are beginning a switch over fully to Starling. Their live chat, phone lines available all the time, multi user app, and FCA protection really os a breath of fresh air.
I can confirm we have now received a call.
Please do try and have a restful weekend Obi. You have a difficult job, with a bad hand dealt. Please take no comments about Tide personally from all members.