I've been Scammed out of £3199.62 A victim of Fraud

disputes

#1

I’ve been Scammed out of £3199.62 the two transactions have been reported to tide.

The two transactions happened on 21 July 2020 (12 days ago now)
£206.93
£2992.69

The support app doesn’t work (apparently a common bug) and no real response from the disputes department at tide only a template email and no follow up. This is concerning, normally a bank would have investigated already.

There is no way of me contacting the correct department, this fraud was reported shortly after the transactions.

How do I get my money back?


#2

Hi there @BRADY

Thank you for reaching out about this, I’m sorry to hear about this situation.

What I would strongly recommend is that you log in to Tide on Web on your computer, that will ensure that you’ll be able to see your messages without any issues, as well as our responses.

Regarding the process itself, the disputes team will be able to advise on that in more detail, unfortunately, please be sure to leave them a message if you haven’t heard back as of yet!

Regards,
Obi


#3

An update the disputes team have now initiated a chargeback. I will update on the outcome.


#4

Glad to hear it, @BRADY

My colleagues will keep you updated on how that’s progressing, I hope they’re able to sort this out for you.

Regards,
Obi