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I was accepted for a business account last week and raised a question to customer ‘support’.

4 days on and still no response, is this standard Tide customer support or is something fundamentally broken? Unfortunately if I hear nothing tomorrow I’ll take my business elsewhere and it’ll be a big 0/10 for recommendations.

  • created

    Jun '20
  • last reply

    Jul '20
  • 1

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Thank you for reaching out about this, @Ajbatesi

We are doing what we can to respond to all inbound queries as quickly as we can, we hope to see our response times return to normal soon, where we’re able to address all queries within the same day.

I can see that the team have responded to your requests and will continue to advise you as needed, please don’t hesitate to get back to them if you need anything.

Regards,
Obi