Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
Hi there @allybence
I’m sorry to hear about this, I can only imagine how frustrating of a situation this has to be.
The app is only directly accessible on a smartphone, so the best thing to do would be to set up the app on a new device, even temporarily.
If you do need any help with regaining access to your account, please let me know!
I have the same problem. I have set up the app on the new device and I still do not have access because I am waiting for you to verify the account. It has been a few days now and nobody has responded to the message I sent via the Contact Us section on the app. I would like to give a call.
Please advise a phone number urgently. Thanks
Thank you for reaching out about this @Lanthenor
Apologies for the delay in getting back to you here - I’ve just checked in with the communication you’ve had with the team.
I’d be happy to give you a call and help sort out anything that’s still outstanding, just let me know.