Incoming transfer still not arrived


Hi,I sent money from my HSBC account at around 15.30 ,it has been more than 2 hours and I still cannot see the funds.This is the first time I’m sending money to my Tide Account and I have a salary to pay today.Can anyone help me please?


Hello Mert,

Thank you for getting in touch. We have reached out to you via the in app chat. We will work with you to resolve this situation as swiftly as possible.

All the best,


Wonder if anyone can share their experience re faster payments with Tide. Expecting a payment from my customer and been waiting for an hour and a half but no sign of it. Customer made the transfer via faster payment at 4pm and it’s 17:20. Had promised to pay a supplier today and not sure what to do. My concern is if it’s one of the “Tide service Limitations”…?