It’s now been 4 days since money sent by a client should have been received in my account (due in on Friday), yet nothing has still appeared? I contacted your in-app support yesterday to be dealt with by someone called Teodor (after sending 5 different message threads), firstly I was told it would be passed to the relevant team, then I was asked to apply to increase the limit on inbound and outbound transactions, then nothing?! Somehow I managed to get through to your customer helpline (19 calls later, however it is quite frustrating to be cut off if there is no one to answer and told to send a message through the app - not what you would expect for a TIDE PLUS account holder) to a lady called Viktoria, who told me she would investigate and come back to me and if I needed a response to drop her an email which I did, however no response came back.
These transactions are all certified by Amazon UK, with tracking ID’s attached to every single one to prove their validity and point of origin. I have other accounts that Amazon pay into without any issues, so how can there be an issues with yours? Especially from the biggest retailer in the world?
3 transactions should of been in my account as of close of play yesterday, totalling £116,885.89. This is not a small amount, and it’s not only stressful enough to try and understanding where this amount is, but also stressful to the fact that I now worry where any additional transactions will go to? I have 3 more due in the next 48hrs totalling another £26,831.50 - should I even be sending them to your account?!
@Obi_at_Tide @Valentine_at_Tide - can both of you look into this as a matter of urgency? I have payments to make to clients which were due on Monday which I have failed to make, and not only that, payments to my staff and other personal bills which effect their livelihood… I cannot wait for whatever this process you have in place for moderating payments (no other bank moderates incoming transactions that I am aware of and I have a business count with Natwest that has no issues), and need the full amount unlocking today as it should of been in the first place.
I understand times are testing at the moment and the challenges you have dealing with BBL for other customers who need there finance as much as I do, however if this process isn’t rectified today, I will escalate further through the FO who am sure can support. My account is still way under the limits set for inbound and outbound transactions, and I supplied details of all incoming transactions from Amazon UK as I was asked to to during my application to increase my limits (something I don’t need to do but was told by Teodor to complete!?!?)
My contact number is in my account details, so I await a call.