My client (who has made multiple payments before) sent me a ‘same day’ payment with the correct sort code and account details on November 5th. So far the funds have not appeared in my account and the sender has not had any messages to say the payment failed. I have tried to get clarification of this using the online chat via the app, but the question of ‘where’s the money’ has not received any meaningful answer.
How can we get this resolved quickly. My client is also concerned and chasing information.