After reporting fraudulent activity on the business bank account, it is laughable that you state the follow line ‘We have sophisticated systems in place to detect suspicious activity on our members’ cards’ since at any other bank if card use of 6 transactions for £45 each in a 3 minute row from one card automatically the card would be blocked and or the merchant would be called for the card to be handed over or for the chip and pin but you did nothing and then allowed for this to happen continuously for the next 10 hours, until all the monies in the business account where taken and only stopped when the account was overdrawn, I don’t think that is a very safe or effective or robust system which is in place.
Either way this is specifically a fraudulent activity on the account which can be seen, as this is a business account and not used at fast food, londis, local supermarkets or shops alike.
So my question is now, how long before you will reverse the damage which has been caused by these actions and lack of protection on the account and refund the monies back into the bank account. As I have found this information.
This is straight from the FCA website about fraudulent transactions
What your rights when money is taken from your account without your permission.
Money can only be taken from your account if you have authorised the transaction.
If you notice a payment out of your account that you did not authorise, you should contact your bank immediately.
If you did not authorise a particular payment you can claim a refund.
In most cases the bank must refund the payment without undue delay and by the end of the business day following the day on which it became aware of the problem, unless it has reasonable grounds for suspecting that you have acted fraudulently.
Your bank may ask you to answer some questions and fill out a form confirming what has happened, but it cannot delay your refund while it waits for you to return the form.
You should be aware that deliberately making a false claim that a payment was unauthorised is fraud and your bank could report it to the police.
I also sent through the Crime Report Number regarding this incident, and answered all your questions and sent through all the transactions and times as well as where all of this happened.