Impasse! Lost phone, no app, can’t contact without app


Now I find this really unbelievable and quite unusual. I have sent 2 emails to Tide Banking. One in the morning and one in the afternoon and there has been no response… not even an acknowledgement.

I travelled recently and my phone was stolen, I then try to activate the app on my other phone but kept giving security error messages.

The thing is I pay client regularly and not been able to pay for a week and I can’t contact tide except by email or app… no response to email and app is not working.



Hi @Emmanfey,

Really sorry to hear that you’ve experienced delays from our Member Support team.

You have now been sent instructions on how to solve your issue. If there is anything else we can help with please reply to the in-app chat and we’ll be happy to assist :blush: