Illegal transaction

payments

#1

Hello,
My card details were stolen and used in Russia… I have frozen my account but obviously need to be refunded. What is the process and how fast do I get the money back?

Kindly,

Katherine


#2

Hi there @Katherine_Ritcheson

I’m sorry to hear that this has happened, I can see that the Member Support team has already been in touch and will be passing this along to the right team who’ll be able to help with arranging a chargeback for you.

Regards,
Obi