ID Validator failure


#1

The ID validation is failing when I try to recover my account on a new phone and your in app messaging service is slow or just sending generic responses. I need access to my account today I’ve been trying for three days.


#2

Hi @fractio, thanks for reaching out!

We are sorry you feel this way. Our Member Support team strive to deliver unparalleled customer service so we are disappointed this was not the case for you.

We are actively upscaling our number of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward.

I can see that an agent from the team has been in touch with you in regards to your query.

If you have any other questions or queries, let our agents know by using our in-app chat or email your full name and business name to hello@tide.co and someone will be happy to help.

Thanks,
Nick