Hi, I have recently changed phones and downloaded the app. I can’t access my account as it is saying additional checks required. Can you please let me know how long these checks will take as I’ve gone through account recovery already. I have bills to pay. Thanks Gavin
Sorry for the delayed response. I can see that you have been in touch with Mihaela on the 11th of October and she helped you to resolve this.
Feel free to contact us via the in-app chat whenever you need any assistance.
I need to get in to my account
Hello Ezekiel ,
Sorry for the delay in getting back in touch. I have expressed the urgency to our relevant team regarding your case and we will be in touch with you soon via e-mail.