I need to access my account ASAP


#1

Hi, I have recently changed phones and downloaded the app. I can’t access my account as it is saying additional checks required. Can you please let me know how long these checks will take as I’ve gone through account recovery already. I have bills to pay. Thanks Gavin


#2

Hey Gavin,

Sorry for the delayed response. I can see that you have been in touch with Mihaela on the 11th of October and she helped you to resolve this.

Feel free to contact us via the in-app chat whenever you need any assistance.

Regards,
Borislav


#3

I need to get in to my account


#4

Hello Ezekiel ,

Sorry for the delay in getting back in touch. I have expressed the urgency to our relevant team regarding your case and we will be in touch with you soon via e-mail.

Regards,
Borislav