Welcome to the community
IMPORTANT: Tide Community is closing - we’re building something better!
Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.
5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more
Hi there @civicivic
Thank you for letting us know about this - depending on the type of transaction it can take a different amount of time to process completely.
Faster Payments are usually instant, but CHAPS and BACS transfers can take up to 1 or 3 working days respectively.
I can see that you’ve reached out to the team in-app about this as well, we’ll have a look into it and let you know more there.
Hi again @civicivic,
We can confirm that our relevant team is currently in touch with you via the in-app chat and will work with you until the case is resolved.
Let us know if anything else comes up!