I need help


hello i put money into my account yesterday and i need it for now and nobody will help me? No transaction can someone help


its usually instant


Hi there @civicivic

Thank you for letting us know about this - depending on the type of transaction it can take a different amount of time to process completely.

Faster Payments are usually instant, but CHAPS and BACS transfers can take up to 1 or 3 working days respectively.

I can see that you’ve reached out to the team in-app about this as well, we’ll have a look into it and let you know more there.



hello mate can i get an update please?


Hi again @civicivic,

We can confirm that our relevant team is currently in touch with you via the in-app chat and will work with you until the case is resolved.

Let us know if anything else comes up!