I’m expecting a payment. When will it arrive?


#1

We process inbound and outbound Faster Payments files every 30 minutes.

Some banks can take up to 2 hours to process Faster Payments. Therefore, depending on the originating/receiving institution’s processing time, Faster Payments can take up to 2h 30min to be processed.

If you’re expecting a BACS transfer, this can take up to 3 days to reach your account.

CHAPS payments received into our system before 3pm will be processed on the same working day between 4:10pm and 7:10pm. Any payments made/received after this time will be processed on the next working day from 4:10pm.

If your funds have not appeared within these timeframes, please let our Member Support team know.


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