I was given access to the loan 3 days ago but when i tired to make a the first payment out of the account it was stopped for “security” reasons now a few days in and Tide are still no closer to releasing the funds.
I have had to provide endless amounts of proof that I have been trading i.e sent invoices and invoices I have received, prove I have a internet presents etc. But instead of asking me for all the information needed in one message this had been going on for a few days due to the lack of communication from Tide. Hours or even days before another message.
I can understand how busy Tide must be, but surely dealing with a few cases at a time has got to be quicker than trying to handle endless amounts and making everyone wait days for a reply and feel like there is never going to be access to the loan.
I personally have had two people trying to resolve my issue despite me sending information across within minutes of a new message I still wait hours to days for a reply it’s so frustrating.
As it stands I have a broken down van witch I gave the garage the go ahead for repairs once I had seen the BBL in my account but now no way to pay the garage because Tide are holding the money back.
I have new customers waiting for me to start jobs with no way to buying equipment for them so will most likely lose the work now as i’m taking to long to get started.
Has anyone else had similar problems if so are you any closer to using the loan?