I do i raise a complaint and speak with a manager


#1

i do i raise a complaint and speak with a manager

the app support is a joke

if not resolved raising complaint with ombudsman


#2

Hi @leeaustin89,

We’re sorry for the delay in response to this channel. We are actively upscaling our number of Member Support Agents to meet increasing demand from our member base, so we’re confident that we can offer you a great standard of service moving forward and all queries will be attended to as quickly as possible for our members’ convenience.

Whilst we’re sorry you’ve been disappointed with your experience, we always appreciate the opportunity to address our members’ concerns. I can confirm that one of our complaints managers has been in touch with you regarding your case and this has been resolved.

Should you have any further feedback or questions regarding your account, please do contact our team at hello@tide.co or through the in-app chat - assistance is just a message away!

Best wishes,

David


closed #3

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