Welcome to the community

IMPORTANT: Tide Community is closing - we’re building something better!

Thank you for sharing your feedback, questions and ideas. We very much appreciate your contributions - and now it’s time for something new. To better support you, and to showcase your businesses, we’re developing a member directory.

5th February 2021: This forum is now ‘static’ so it's not possible to add a new topic or comment.
Summer 2021: The forum will close. Read more

I can’t access my funds. Frozen.
Getting stressed why is it doing this?
All my funds non accessible.
Please help??

  • created

    Dec '20
  • last reply

    Dec '20
  • 1


  • 68


  • 2


Hi there @Loulou

Thank you for reaching out about this and apologies for any concerns this must’ve caused. As the message you saw in-app states, we do temporarily place pauses on member accounts in order for checks on payments to be performed.

It’s a fairly straightforward process and we’ve been working on speeding up the turnaround time for completion.