I can't access my funds. Frozen


#1

I can’t access my funds. Frozen.
Getting stressed why is it doing this?
All my funds non accessible.
Please help??
Thanks


#3

Hi there @Loulou

Thank you for reaching out about this and apologies for any concerns this must’ve caused. As the message you saw in-app states, we do temporarily place pauses on member accounts in order for checks on payments to be performed.

It’s a fairly straightforward process and we’ve been working on speeding up the turnaround time for completion.

Regards,
Obi