My open bank feed into FreeAgent expired. I followed the following guide to re-consent: https://support.freeagent.com/hc/en-gb/articles/360004827699-How-to-re-consent-your-Open-Banking-bank-feed 1
This does not work. I get all the way to the page on Tide where I can select my account but when I do select my account and click “Grant Access”, nothing happens.
I have contacted your support twice now and they do not seem to be helping. At first, they sent me a broken URL.
When I told them that this URL does not work, they sent me a link to this guide: https://support.freeagent.com/hc/en-gb/articles/360006470520-How-to-set-up-a-bank-feed 2
This guide is about how to set up the bank feed for the first time. I have mentioned many times that I have already set up my feed. I just want to re-consent because it has expired.
Please help and I am not happy with the quality of your support.