We only offer single-user access at the moment, meaning that the app can’t run on two phones simultaneously and only the account holder may log in to the account. What I would suggest is giving a team card to your co-director, and to give them read only access.
For team cards tap More > Team cards (it should be at the bottom of the screen)
To give read only access, log into Tide on the Web. Once you’re in, click Account Management > Read access > Manage read access. You’ll then be able to add team members by entering their email addresses and mobile numbers. Keep your mobile handy – you’ll need it to authenticate your request.
I’ve linked the blogs here for additional information:
I have been waiting for a useful response for 5 months so that I can access my account, it hasn’t been resolved yet and I have been given the same questions and answers repeatedly. They don’t have a functioning customer service at all.