i cannot access my account. i had to reinstall the app and since then you have rejected my ID, you have asked me to confirm my details, it’s been over 25h.
i cannot make any payments. I managed to log in using my old phone to the computer but it asked me for the code and it’s not recognising the code (which is correct).
I urgently have to pay a deposit and bills, you aren ot responding.
i sent emails tonight and i can see that you read my emails as I have a tracker, and instead of responding, you clicked on my whatsapp link in my email twice (? ? WHY???) and proceeded to ignore my emails.
this is totally unacceptable. i need access to my funds for both my accounts and i cannot access anything!!!
please FIX THIS NOW and the minute this is done i am moving my banking elswhere this is a disaster.