Human Contact


Is there any of speaking to a real live human?


Good morning Iain,

I can assure you that the in-app chat support are all agents who look to help our members and offer our services wherever possible.

I believe you should now be able to operate your account seamlessly. If there’s anything else we can assist you with, please do get in touch with us through the in-app chat or

You can always mention my name (David) as I will be more than glad to help! :blush:

Enjoy the weekend and we wish you all the best!


Please will someone contact me. I need to re-register but the app isn’t letting me. It’s taking me through the new account set up instead. I’ve sent multiple messages to you but have had no response and need access to my account. Please help!


Hello Kevin,

I’ve now replied to your messages and I look forward to resolving this as quickly as possible.

Thank you for your cooperation! :slight_smile:


David, I could be doing with a little assistance


Hello Gerry,

I can confirm that we’ve been in touch with you through the Tide in-app chat :slight_smile: