Help set up account but needed extra info now froze


Hi I set up account today and they asked for extra info about business which I have provided but haven’t heard anything now and can’t access chat page on app either it has just froze in the message screen where I submitted my info can someone please tell me what to do as need to get sorted to start banking ASAP thank you


I got his when moving to a new phone (strange to me as i was already registered!)
Seems to be the norm now - you just have to wait and then get various apologies.
not good.


Hello Lisa,

We are really sorry about the delay in getting back to you. We have located the case and escalated it to our on-boarding team with urgent priority. They will reach out to you soon via e-mail.

Best regards,

closed #4

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