Help please!


#1

Please can someone contact me regarding my account! Card declined since yesterday and payments from clients bounced back today.

Messaged 6 times and no response.

I need to be able to use my account


#2

Hi @Swattesfield34,

I’m sorry to hear this. I have asked our Member Support team to follow up on a private channel to further assist you with this.

We’re experiencing very high volumes of messages at the moment but they will be in touch as soon as possible.

Thanks,
Valentine


#3

Hello still not resolved now DD payments being refused. I need the account functioning today or with have to find an alternative


#4

Hi again.

I need invoice run today currently I can not do this with my Tide account. Please can someone look inti this otherwise I will have to go back to quickbooks and TSB! :face_with_symbols_over_mouth:


#5

Hi @Swattesfield34,

Sorry to hear you’re still having issues - I have asked our support team to contact you and they will be in touch via the in-app chat as soon as they can.

Thank you,
Valentine


#6

Thanks but its now day 3 of having no banking services snd no real response. Need something to happen 3pm or will have to issue invoices with an alternative account details


#7

Hi

I am trying to login to my account from a desktop computer is this possible?


#8

Hi both,

@Swattesfield34 I’m sorry for the delay with this. I know the team has been in touch and I believe this is now all resolved.

@lettings2, you can access your account from a desktop at web.tide.co by using the QR code scanner found within your Tide app.

Currently we support the following browsers:

  • Chrome - evergreen
  • Microsoft Edge - evergreen
  • Safari - evergreen
  • Firefox - evergreen
  • Internet Explorer 11 - partially supported

Thanks,
Valentine


#9

Hi

Thanks for your reply, where do I find my QR code scanner?


#10

Hi @lettings2, you can find the QR code scanner in the “more” menu of your app.

You’ll see a “log into your computer” button in the “tools and services” section of the menu.

Hope this helps!

Thanks,
Valentine


closed #11

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