Having a problem adding a nee payee


Hi. I have now tried a few times to add a new recipient and each time I am being told an SMS is sent to me but I don’t receive any messages. This is quite frustrating as it is essential for an account holder to have the freedom of making payments to payees when needed.
I am only nee to tide and I don’t want to regret my decision about opening a tide account.
Can you please help?


Hi there, thanks for getting in touch.

One of our Member Support agents has reached out to you via the in-app chat to further assist you with the matter.

For further questions, please feel free to refer to the thread with our agent.

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