I need to speak to a Tide Team member. I have left several requests for a call via in app messages but have not received an adequate reply.
I have been using my Tide account for over a year, making and receiving payments but last night at 22:03 I received an email from a Tide Team member, asking for details of my company or I would be locked out of my account. I did not trust the authenticity of this email and requested a call, and as a precaution I tried to move my money to a Lloyd’s account. This was blocked and I’ve subsequently been denied access to my money.
This is very distressing and I’m close to losing all confidence in Tide as a trustworthy and approachable company.
Please, could this be resolved?
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Hello Tom! Sorry to hear that, please rest assured that account pauses are rare; they happen to protect the security of our members, and to comply with industry regulations. You can read more here - www.tide.co/blog/tide-update/why-we-pause-and-block-accounts/ 2.
Could you please tell us your company name and one of our member support representative will assist you further? Thank you!