Frozen accounts


Hi there,

I have made a transaction in my business account to a TSB account and it has got frozen there side and they need Tide to contact them to confirm and approve the transaction. Please can you get in contact with me or them to do this.



Hello @Sethrenshaw19,

Thank you for reaching out to us.

We can see that Vicky from our dedicated team has been in touch with you yesterday.

Feel free to get back to the thread with her if there you should require any further assistance.