Friday 20th March


#1

anyone else experiencing a complete app failure, forcing account recovery procedure, was working fine this am but from 14:30 - nothing.


#2

Yes, App freezes at login (finger or PIN) and PC login shows grey box instead of QR code. Maybe they have a virus?!


#3

:slight_smile: thanks. yeah something not right.


#4

yes currently app does not load (android) and QR code is not appearing on the website


#5

think this maybe the last straw for me.


#6

Hello, we are very sorry for the inconvenience. We are currently experiencing an unexpected outage. Please rest assured that our backend team is working hard on resolving it as we speak. We will make sure to inform everyone once we have an update.


#7

now working


#8

Hello, the app should now be working. If you still do not have access to your account, please contact us and we will gladly assist further.