FreeAgent - bank feed not updating


#1

I connected Tide to my FreeAgent at the end of last week and the bank feed never updated. I was advised by FreeAgent to remove the link and try again - so I did this yesterday, it has been more than 24 hours but still nothing showing in my feed.

Please can someone help?


#2

Hi @TriciaC, thank you for bringing this to our attention. We have logged a ticket for our production team, who are investigating. If you have not done so already, please reach out to our Member Support team via the app, letting them know that we have spoken, and they’ll be happy to follow this up for you.
Thank you, Ali


#3

I contacted support via the app on Monday - it is now Friday and this has still not been resolved…