Free Agent Integration not working/syncing


#1

Hi,

I have had issues with Tide not syncing with my Free agent account for the past few days - i have now got it working again but am missing the past week’s worth of transactions - i have just tried a manual upload of the CSV file that i got from Tide - but am getting an error - there is a problem with the csv - not good!

Can anyone assist with this issues?

Thanks
Andy


#2

Hi Andy, thanks for the message.

I would suggest getting in contact with our Member Support team about this issue, our team will be able to assist you further.

You can either message via the app or you are more than happy to send an email to them that includes your full name and business name to hello@tide.co

Thanks
Nick