Having realised my card had been used in serious and blatant fraud yesterday, I contacted you via the app, via email and tried to contact you via phone.
I have had zero response and you do not have a phone line for fraud which is unacceptable.
I have had over £8000 taken out fraudulently over an approximate 6 hour period and your system failed to pick this up.
Your lack of fraud detection is unacceptable and your lack of response to fraud is unacceptable.
I should have an immediate response and full refund of the funds that have been fraudulently taken out of my account.
Very shocked at the lack customer service and how fraud is just not dealt with at all.