I have been defrauded of all the money in my account with only £36.36 left!! How this happened is a MYSTERY to me and I have subsequently blocked the card!! The transactions were done between 8:53pm Fri 13/09 and 11:17am Sat 14/09. A total of 14 transactions were carried out. 12 by one company and 2 by another company.
What baffles me in all this, being an Anti money Laundering Analyst is that I never realised TIDE was such a huge disgrace. The entire company, does not have anything in place to detect suspicious transactions? Wow! So anyone can use my card continuously and you would never send a 10 seconds text (automated or live) to enquire if this unusual purchases (10 in total) was made by me?? As a small upcoming buisness, ALL amounts matter. You are a huge thorn to the financial sector and I will raise a SAR against your bank, escalate it to the FCA and to the National Crime Agency! It is evident you are aiding FRAUD in your bank and I have beyond reasonable grounds to suspect this.
Tide’s banking services are provided by PrePay Solutions who are regulated by the FCA which means you’re FCA regulated as you would have to abide by the law of whom you are governed by. What covers them also covers you. A drill down into Tide Platform Limited shows a lot of inconsistencies!! The community has clearly shown FRAUD is a NORM here!! That’s a huge flaw! The size of your buisness and the amount of Reported fraud cases is perplexing to say the least.
I will be very interested to see how this would play out. I detected this fraud HOURS after it has been carried out which is within the time frame for you to contact the 2 organisations a fraudulent transaction has taken place. I’ve not heard back from your team at the time of this msg! This money was supposed to pay for my rent and storage today. I have a job tomorrow and clearly my storage would be locked if I don’t make a payment by 5pm tonight. Atrocious!
I’m most overwhelmed why I didn’t carry out an enhanced due diligence before going ahead to open my bank account with you. Should I have done that either prior or during my banking relationship with you, I would definitely not be typing this long message on a forum. I need my money back ASAP!!