I have spotted fraudulent transactions on my account & I need to speak to someone urgently !
Sorry to hear this.
We can assure you that situations where fraud occurs are always treated with the utmost urgency. If you’ve encountered a fraudulent payment, its important to contact us so our escalations team can assist you as quickly as possible.
Please message our team either via the in-app chat or email your full name and business name to firstname.lastname@example.org and an agent will be happy to assist you.
Thanks for your reply - I have now e-mailed the address you suggested and await a reply from Tide. Can you tell me what the procedure is from here or direct me to some resources with further information on the process please?