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I noticed Bank Holiday Monday 25 May that 2 payments were taken out of my account that i did not recognise. I messaged on my Tide Banking app straight away that I didn’t recognise these transactions. We are now Tues evening (26 May) after numerous messages asking for a response I still haven’t heard anything. Luckily no other payments have been debited but I’m worried someone may have obtained my banking details and this may happen again as well as resolving the issue of the 2 fraudulent payments. How do I have to wait before I’m contacted by Tide?

  • created

    May '20
  • last reply

    May '20
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Hi @Allstyles,

Really sorry to hear this and for the delay in getting back to you. We have been receiving way more message than normal this past few days so it’s taking us longer than normal to reply.

I’ve asked our Member Support team to get in touch with you as soon as possible to further assist you with this.

As a reminder you can freeze, cancel and reorder a card directly from the app – just tap the card icon on your homescreen.


Thanks for your reply, we did hear from your Member Support team today. 1 payment has been refunded but no explanation to why it was debited and then refunded. We are awaiting an update on the other transaction. Also I don’t know why it takes for us to put a msg on the community page to get a response.