Fraud


#1

I have recently had money removed from my account fraudulently. I have messaged Tide to report this urgently but received only minimal responses. I could not read in-App messages and told them to call instead. I have emailed. It’s three days now without any adequate response from Tide, no update on my problem, no way to call the bank.
What the hell do I do?


#2

Hi @Bathsheba, thank you for getting in touch, I’m so sorry to hear this has happened. I can see that our Member Support team responded to your in-app messages but I’m sorry if you were unable to view these. I understand that you’re now talking to Emma in our Risk and Compliance team to find a solution. If we can be of any further assistance please let Emma know.
Thank you, Ali